These terms apply to everyone who sells on Fanbase Kenya (fanbase.co.ke) through the seller portal. "Fanbase", "we" and "us" mean Fanbase Kenya. "You" means the seller: the person or business that applied to sell. By applying to sell, or by listing a product, you agree to these terms.
1. Who can sell
- Individuals and registered businesses in Kenya can apply on the Apply to sell page.
- Every seller gives a KRA PIN (a personal PIN for an individual, the company PIN for a business) and uploads the PIN certificate.
- Every seller gives an M-Pesa Till number, or a Paybill number with its account number, for payouts. We do not pay to a phone number.
- Fanbase checks every application and may decline one. Your products go on the store only after we have checked your KRA PIN and your payout account.
2. Your seller account
- Keep your password private. You are responsible for everything done with your seller account.
- Keep your phone number and email up to date. We use them for your orders and payouts.
- Call us at once on 0790 237 177 if you think someone else has used your account.
3. Listing products
- Fanbase checks every new product, and every change to its name, price, photos, sizes or description, before customers see it. We may change the category a product is listed under, ask you to fix a listing, or decline it.
- Describe every item honestly. A replica is listed as a replica or fan version and is never called original, authentic or official.
- Photos show the item you are selling, on a plain background. Do not use another shop's photos, logos or prices.
- The price you set is in Kenya shillings and is what the customer pays for the item.
- Sales. You can put a product that is on the store on sale, with a sale price or a percentage off, for days you choose. It starts by itself on the first day and ends after the last day. A sale can be at most 70% off and last at most 60 days, and a product has one sale at a time. The sale price is what the customer pays, and commission is worked out on it. Fanbase may stop a sale, and we tell you why.
- Keep your stock up to date. A product with no stock is hidden from the store and comes back as soon as you add stock.
- Do not list items that are illegal to sell in Kenya, unsafe or stolen, or items you cannot hand over within the deadlines below.
- Fanbase may take a product off the store at any time, for example after customer complaints, and we tell you why.
4. Printing
You choose, product by product, whether customers can have an item printed (names, numbers, sleeve badges or initials), and who prints it.
- Fanbase prints. Any seller can choose this. Fanbase prints names and numbers in no-cut or vinyl and adds the badges, at Sonalux House, at Fanbase's prices. When a customer orders the item printed, you bring or courier it to Sonalux House plain, even if you deliver your own orders. The printing price is Fanbase's and is not part of what you are paid; you are paid the item price less commission. Fanbase is responsible for the print.
- You print. Only sellers approved by Fanbase may print themselves. Apply in the seller portal with photos of your printing; we may ask for a printed sample before we approve you. You set your printing prices, and our commission applies to them.
- If you print, print exactly what the customer typed, spelled the same, in the font they chose, straight and centred. Prints must not peel, crack or fade with normal washing. A wrong or poor print comes back at your cost, and the customer is refunded. Printing is included in your hand-over deadline.
- Printed items are not returned for a change of mind or size.
- Fanbase may stop your own printing at any time, for example after returns or customer complaints. It then comes off your products; you can still choose Fanbase prints.
5. Commission
- Fanbase keeps a commission on every item sold: 20% of the item price, unless we have set a different rate for that kind of item or agreed a different rate with you in writing.
- Commission is worked out on the item price only, not on delivery fees or on Fanbase's printing.
- The rate is fixed when the customer pays, so a later change never affects past orders. We give you at least 14 days' notice by email before changing the standard rate.
- Example: on a KES 2,000 item at 20%, Fanbase keeps KES 400 and you are owed KES 1,600.
- Fanbase may waive or lower its commission for a time, or on a single item, for example as a welcome offer or as goodwill. We tell you by email and show it on your orders and statements. A waiver covers only what it says; everything else pays the usual commission.
6. Orders and deadlines
- When a customer pays for your item, we send you an email and an SMS about your items only: the product, size, quantity, price and what you earn.
- Confirm the order within 1 day of payment, or tell us at once that you cannot supply it.
- Hand the item over at our store, Sonalux House, Moi Avenue, 7th Floor, Room 11, Nairobi, within 2 days of payment. Sellers outside Nairobi may send it to us by courier at their own cost within 3 days, and give us the courier's name and the receipt or tracking number.
- Days are counted Monday to Saturday. Public holidays are skipped.
- If an item is not confirmed or handed over on time, we may fill it from Fanbase stock, or cancel it and refund the customer. You earn nothing on a cancelled item, and it counts as a missed deadline. Three missed deadlines in 30 days pause your products until we have spoken to you.
- If a late item needs a second delivery to the customer, that delivery is charged to your next statement.
7. Delivery
- Fanbase delivers your orders to customers, unless we have approved you to deliver them yourself. We usually approve this after a month of meeting the deadlines above.
- If you deliver yourself, send each order within 2 days of payment and enter the courier's name and the receipt or tracking number in the seller portal. The customer should have it within 5 days.
- If you deliver yourself, you are paid the delivery fee the customer paid, at Fanbase's rates. When an order also has items Fanbase delivers or other sellers deliver, the fee is shared equally between those deliveries.
- You see a customer's name, phone number and delivery address only if you deliver yourself. Use them only to deliver that order. Do not contact customers about anything else or add them to any list.
8. Returns and refunds
- Customers can return an item within 7 days of delivery under our Returns and Refund Policy.
- If an item comes back because it was faulty, wrong, the wrong size or not as described, you are not paid for it, the item is given back to you, and if you were already paid for it, that amount comes off your next statement.
- An item is payable to you only once it has been delivered and the 7-day return window has passed.
9. Payouts
- Every Monday you get a statement for the items delivered and past the return window by Sunday night, minus any refunds, returns or charges since your last statement. You can see every statement in the seller portal.
- If a statement comes to less than zero, nothing is paid that week and the amount comes off your next statement.
- We pay each statement on Tuesday to your confirmed M-Pesa Till, or Paybill and account number. The M-Pesa transfer charge is taken off the payout.
- A new or changed payout account is used only after Fanbase has confirmed it with you. We are not responsible for a payment made to account details you gave us and confirmed.
- Your KRA PIN shows on every statement. You are responsible for your own taxes on what you earn.
10. Pausing or closing an account
- Fanbase may pause or close a seller account for breaking these terms, missed deadlines, misleading listings or repeated customer complaints. While an account is paused, its products are off the store.
- You can stop selling at any time: hide your products in the seller portal and let us know. Orders already paid for must still be supplied.
- Money owed to you for delivered items is still paid on the usual payout day, minus anything you owe Fanbase.
11. Changes to these terms
We may update these terms. We email you about a change at least 14 days before it applies. If you keep selling after that, you accept the updated terms.
12. Contact
Call or WhatsApp 0790 237 177, or visit us at Sonalux House, Moi Avenue, 7th Floor, Room 11, Nairobi.